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Security & Privacy

Privacy Policy

We will collect and store any personal data that you may volunteer whist using our services, e.g. joining our e-mail newsletter, entering a prize draw or competition, ordering from Glasswells etc.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation 

When you shop on this website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

- Processing your orders
- For statistical or survey purposes to improve this Website and its services to you
- To serve website content and advertisements to you
- To administer this website
- If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

If you create a shopping account while ordering online you will be given the option to receive information from Glasswells by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at info@glasswells.co.uk or telephoning us on 01284 752804 during normal working hours. 

Your Personal Information may be disclosed to other businesses and reputable third parties who will help process your order. Glasswells requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your personal information to any company outside of Glasswells for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.

When entering any of our competitions, contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email or telephone. When you enter a competition, contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received or as mentioned above.

We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept cookies you will be unable to use this Website for shopping purposes, only for browsing and research.

What is a Cookie?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Strictly necessary cookies - These cookies enable services you have specifically asked for.
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance cookies - These cookies collect anonymous information on the pages visited.
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. 

Functionality cookies - These cookies remember choices you make to improve your experience.
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting cookies or advertising cookies - These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Should you require further information, there are several useful sources, the details of which we have provided below:

A video explaing how cookies are used: www.google.co.uk/goodtoknow/data-on-the-web/cookie
More detailed information on cookies: www.allaboutcookies.org
A guide to behavioural advertising and online privacy: www.youronlinechoices.eu
Information on the ICC (UK) UK cookie guide: www.international-chamber.co.uk/our-expertise/digitaleconomy

Strictly necessary cookies
Cookie Name: PHPSESSID Duration: Session Provider: LiquidShop Category: 1,2,3

Purpose: This is an overall PHP session cookie that is used to preserve user data throughout their browsing 'session', used to link a user to things such as the contents of their shopping basket
What information it holds: Unique identifier that references server-side data related to the browsing session of the user
User Benefits: Allows for persistence of user data throughout browsing session. This enables the management of elements such as the contents of a shopping basket and whether a user is logged in or not

Performance cookies
Cookie Name: PHPSESSID Duration: Session Provider: LiquidShop Category: 1,2,3

Purpose: This is an overall PHP session cookie that is used to preserve user data throughout their browsing 'session', used to link a user to things such as the contents of their shopping basket
What information it holds: Unique identifier that references server-side data related to the browsing session of the user
User Benefits: Allows for persistence of user data throughout browsing session. This enables the management of elements such as the contents of a shopping basket and whether a user is logged in or not

Cookie Name: _utma Duration: Undefined Provider: Google Category: 2

Purpose: This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google
Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
What information it holds: Unique id identifying site and a number of timestamps related to current and previous visits to the site
User Benefits: No benefit to user but required by and set by Google Analytics

Cookie Name: _utmb Duration: 30 Minutes Provider: Google Category: 2

Purpose: This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes.
What information it holds: Data used to identify the site being viewed and the number of pageviews
User Benefits: No benefit to user but required by and set by Google Analytics

Cookie Name: _utmc Duration: Undefined Provider: Google Category: 2

Purpose: This cookie is no longer used by the ga.js tracking code to determine session status.Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your
site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.
What information it holds: Data used to identify the site being viewed and the number of pageviews
User Benefits: No benefit to user but required by and set by Google Analytics

Cookie Name: _utmz Duration: 6 Months Provider: Google Category: 2

Purpose: This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.
What information it holds: variety of data used to identify traffic source and how you entered the site. Could include things like keywords from google or PPC campaign information
User Benefits: No benefit to user but required by and set by Google Analytics

Functionality cookies
Cookie Name: PHPSESSID Duration: Session Provider: LiquidShop Category: 1,2,3

Purpose: This is an overall PHP session cookie that is used to preserve user data throughout their browsing 'session', used to link a user to things such as the contents of their shopping basket
What information it holds: Unique identifier that references server-side data related to the browsing session of the user
User Benefits: Allows for persistence of user data throughout browsing session. This enables the management of elements such as the contents of a shopping basket and whether a user is logged in or not

Cookie Name: affiliate Duration: 30 Days Provider: LiquidShop Category: 3

Purpose: Used to hide phone number on site when requested by 3rd party affiliates. Idea is that it prevents 'leakage' where an affiliate click leads to a phone conversion rather than a website conversion
What information it holds: Boolean value (true/false)
User Benefits: No benefit to user, benefit to affiliates only

Cookie Name: showmobile Duration: 1 Year Provider: LiquidShop Category: 3

Purpose: Used to determine whether the mobile friendly version of LiquidShop should be shown
What information it holds: Boolean value (true/false)
User Benefits: Users on predetermined mobile devices are shown a specific mobile version of the site. This cookie allows them to override this setting where they desire to see the desktop version of their site

Cookie Name: returnProducts Duration: 30 Days Provider: LiquidShop Category: 3

Purpose: Used to show a returning visitor the products they looked at last time they were on the site
What information it holds: JSON encoded values including product identifiers and session identification string
User Benefits: Shopping experience enhancement by reminding a user about products they viewed last time they were on the site

Cookie Name: returnCustomer Duration: 30 Days Provider: LiquidShop Category: 3

Purpose: Used to link a returning customer to their previous purchasing history to prompt for reviews and show products related to what they purchased
What information it holds: Encrypted string identifying user
User Benefits: Shopping experience enhancement by reminding a user about products related to products they have previously purchased and prompting for reviews about previous purchases although this benefits

Targeting cookies or advertising cookies
The LiquidShop system by default does not use targeted advertising cookies.

Links to other websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.

Security

We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©

The contents of this site and other publications from Glasswells Ltd are owned or licensed to Glasswells Ltd or are used with permission by the owner, Reproduction strictly by permission only.

Please check back frequently to see any updates or changes to our privacy policy. Any queries please email us at info@glasswells.co.uk.

All our online payments are taken through Sage Pay (formerly Protx), who achieve the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Adhering to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

*The standard delivery charge applies to most mainland UK destinations. Locations classed as outside of our normal delivery area may be subject to a higher delivery charge. Please see our Delivery & Returns page for further information.