Glasswells Coronavirus (Covid-19) Update

Our stores are now open, and you can still shop with us online 24/7

We are now resuming our two-man delivery service of large furniture items. We are able to offer garden furniture delivery to our local area within 7 days. Other smaller items will be dispatched within 7 days by courier, subject to stock.

A MESSAGE FROM PAUL GLASSWELL

“We are delighted to have been given the go ahead to reopen our stores in Bury, Ipswich Haverhill and Saffron Walden.

It is excellent news that our spacious shops are able to open. We have worked hard over the last few weeks to ensure that we are able to maintain and encourage social distancing within our stores, as well as having the necessary protective equipment and sanitisers on hand so that we can be confident that both our customers and colleagues will be safe.

We are launching our reopening with a Summer Sale, with some unprecedented low Sale prices and there will be extra money off vouchers for customers who come in during the next two weeks as a thank you for their visit. Unfortunately our restaurants will not be up and running, but our cooks are eager and ready to recommence and we await government approval. We very much look forward to warmly welcoming our customers back into our shops.”

Paul Glasswell
Managing Director

FREQUENTLY ASKED QUESTIONS

Delivery

Due to updates in Government guidelines, we are now reinstating our two-man delivery service. This means we can now deliver large items of furniture either in to your home, or to your front door/garden. We will also be removing packaging and assembling your items if you had chosen this service.

Small items of furniture that can be sent by courier will be delivered within 7 working days.

Orders of garden furniture from our local area will be delivered within 7 days.

We class our local area within a 30 mile radius of our warehouse in Bury St Edmunds (IP32 7GL). This covers addresses located in and around Bury St Edmunds, Ipswich, Sudbury, Thetford, Cambridge and the surrounding villages.

For all other areas, please email [email protected] and we will see what we can do to accommodate you.

We are able to deliver smaller items suitable for one-man delivery or by post. Products such as; bedding, cookware, rugs, foot stools, office chairs, curtains, fabrics, guest beds, lighting, homewares and other items of a similar size and weight.

All small courier items will be delivered within 7 working days, subject to stock.

Of course!

We have implemented additional safety measures to protect our customers and staff. We have now reinstated our two-man delivery service, but our team will contact you before delivery to check if you are ok to accept delivery. Our drivers will practice social distancing and can either take your items in your home for you, leave them on the doorstep, or place them in your garden. They will not require a signature.

We are able to take away packaging if required, and assemble your items if this is a service you have selected.

Yes.

The majority of our suppliers have also been unable to operate during this period of lockdown. If you ordered your products before 23rd March, please rest assured that your order is currently in the supply chain and will be fulfilled, but unfortunately there will be an unavoidable delay while the supplier has been unable to manufacture.

If you placed your order recently, please allow 7-10 days for delivery.

If you received a voucher in our ‘£10 Voucher for every £100 you spend’ promotion when you shopped in store during March, we will automatically extend the end date to the 30th June 2020. We will not reissue your voucher, just bring the original into store when we re-open. Online voucher end dates remain unchanged, but can be converted to an in-store voucher, with a longer validity date, by emailing [email protected].

Click & Collect

We are now able to offer Click & Collect from our Bury St Edmunds and Ipswich stores.

If you need your goods sooner, you can collect them from our warehouse in Bury St Edmunds. Simply place your order then email us at [email protected] with your order number, the date and time you would prefer to pick up and we will be in contact.

Our warehouse address is:
Suffolk Business Park
Kempson Way
Bury St Edmunds
Suffolk
IP32 7GL

Our Stores

Our Bury St Edmunds, Ipswich,  Haverhill, Sudbury & Saffron Walden stores are now open, with slightly altered hours.

We will post any significant updates on our social media channels; Facebook and Instagram, on our website and by email (if you are on our Mailing List).

Unfortunately, at the moment we are not sure. As with all businesses we are adhering to the Government guidelines, which are updated regularly. As soon as it is possible to open safely, we will do so.

We will post any significant updates on our social media channels; Facebook and Instagram, on our website and by email (if you are on our Mailing List).

If you are unable to find an answer to your question on this page, simply email [email protected] and we will be in touch as soon as possible.

How We Are Working Safely For You

The government has encouraged a return to work for many sectors and, consequently, we are making plans for a phased return of staff to our stores. See here for more details.

We are constantly monitoring and carrying out regular risk assessments to keep our colleagues and customers safe. You can view our most recent risk assessment here.

If you are unable to find an answer to your question on this page, simply email [email protected] and we will be in touch as soon as possible.