Glasswells Coronavirus (Covid-19) Update

A MESSAGE FROM PAUL GLASSWELL

“We are delighted to have been given the go ahead to reopen our stores in Bury, Ipswich Haverhill and Saffron Walden.

It is excellent news that our spacious shops are able to open. We have worked hard over the last few weeks to ensure that we are able to offer you a Covid-19 update, maintain and encourage social distancing within our stores, as well as having the necessary protective equipment and sanitisers on hand so that we can be confident that both our customers and colleagues will be safe.

We are launching our reopening with a Summer Sale, with some unprecedented low sale prices and there will be extra money off vouchers for customers who come in during the next two weeks as a thank you for their visit. Unfortunately our restaurants will not be up and running, but our cooks are eager and ready to recommence and we await government approval. We very much look forward to warmly welcoming our customers back into our shops.”

Paul Glasswell
Managing Director

FREQUENTLY ASKED QUESTIONS

Delivery

Our two-man delivery service for large items of furniture will continue to operate as normal. Following our safe delivery practices, the team will deliver your items to your room of choice and remove packaging. More details will be provided on what to expect on your day of delivery when we arrange your delivery.

Small items of furniture and other homewares, that can be sent by courier, will be delivered within 7 working days.

Of course!

We have implemented additional safety measures to protect our customers and staff and our delivery team will contact you before delivery to check if you are ok to accept delivery. Our drivers will practice social distancing and can either take your items in your home for you, leave them on the doorstep, or place them in your garden. They will not require a signature.

We are able to take away packaging if required, and assemble your items if this is a service you have selected.

Yes.

Our warehouse will continue to receive in orders from our suppliers and the majority of our suppliers are continuing to operate during this most recent period of lockdown. Please rest assured that your order is currently in the supply chain and will be fulfilled. Any items from stock will be picked and dispatched within 7-10 days.

Click & Collect

You are able to Click & Collect from our Bury St Edmunds and Ipswich stores, by prior arrangement. The team will be in touch once your goods are ready to arrange a convenient time for you to come and collect them.

Our Stores

Our Bury St Edmunds, Ipswich,  Haverhill, Sudbury & Saffron Walden stores will reopen as soon as the current government restrictions are lifted.

We will keep this page for Covid-19 update and on our social media channels; Facebook and Instagram. We will also contact customers by email, sign up to our mailing list.

Our Bury St Edmunds and Ipswich restaurants will reopen as soon as the current government restrictions are lifted.

We will keep this page updated and post updates on our social media channels; Facebook and Instagram. We will also contact customers by email, sign up to our mailing list.

The team are still here to help you on the telephone and by email; however there will be fewer advisers at work, so please bear with us if it takes a little longer than normal to get back to you.

If you are unable to find an answer to your question on this page, simply email [email protected] and we will be in touch as soon as possible or telephone us:

Bury St Edmunds
01284 752804

Ipswich
01473 253164

Online Orders
01284 752804

Haverhill
01440 702679

Saffron Walden
01779 523076

Sudbury
01284 752804

We are constantly monitoring and carrying out regular risk assessments to keep our colleagues and customers safe. You can view our most recent Covid-19 update risk assessment here.

If you are unable to find an answer to your question on this page, simply email [email protected] and we will be in touch as soon as possible.