News

21st May 2018

Suffolk Show Ticket Winners

Suffolk Show Ticket Winners

We recently ran a competition in our Bury St Edmunds & Ipswich stores to win two pairs of tickets to this year's Suffolk Show, with member's parking. 

Congratulations to Donna Monk and Hayley Reynolds who are the two lucky winners!

Glasswells are proud to once again be sponsoring the Garden & Flower Experience at the 2018 Suffolk Show. Join us in the marquee for the duration of the show for a chance to win one of 3 garden furniture prizes!

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20th April 2018

Paul Glasswells 60th Birthday

Paul Glasswells 60th Birthday

Today the staff of Glasswells, along with members of his family, gathered in The Place To Eat Restaurant in Bury St Edmunds to toast the 60th birthday of owner and Director Paul Glasswell.  

Everyone celebrated with drinks & birthday cake with a golf theme - his favourite past time! 

Happy Birthday Paul, many more to come!

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1st March 2018

Feefo Gold Accreditation 2017

Feefo Gold Accreditation 2017

We are delighted to announce that we are one of the hard-working merchants who have achieved Gold Accreditation through Feefo, the independent and trusted ratings and reviews platform.

This accreditation remains unique in that it is based on the experiences of purchase verified customers.We have been accredited because of feedback left by our customers over the course of 2017 and our consistently high scores in customer service throughout the year.

As stated on Feefo's website:

"What is the Feefo Trusted Merchant accreditation?

The accreditation recognises the hard-work and excellent customer service that merchants consistently deliver, in the eyes of their genuine customers. Businesses that meet the criteria, have been accredited as either a 'Trusted Merchant' or a 'Gold Trusted Merchant'.

Additionally, this year sees a new accreditation, Feefo Commended, which identifies the fantastic work that some merchants deliver, but for fewer customers. Feefo Commended Merchants display a constantly high level of customer service over a greater period of time, but don't necessarily achieve the high volume of responses required for Trusted Merchants.

How are the Feefo Trusted Merchant accolades calculated?

The Trusted Merchant award is only available to Feefo merchants, and based upon the data received over the duration of the previous year. For 2016, to become a:

Gold Trusted Service 2018 award - a business must have collected at leats 50 reviews in 2017, and achieve a rating of at least 4.5/5.

Trusted Service 2018 Award -  a business must have collected at least 50 reviews in 2017, and achieve a rating of between 4-4.4/5. 

The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction with a business are invited to provide feedback. This makes the annual Trusted Merchant accreditation highly desirable and well respected, as it is based upon the views of customers and not industry judges."

We are very pleased to have met Feefo's high standards, and hope to continue the trend this year!

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14th February 2018

Long Service Award - Robert Mead

Long Service Award - Robert Mead

Glasswells proudly presented Robert Mead with an award for 40 years of service at our annual dinner and dance at the Apex in Bury St Edmunds on Saturday 10th February.

 

Robert joined the Saffron Walden branch in March 1976 and has grown to be one of the family firm’s leading flooring sales consultants. He runs the branch’s successful flooring department, providing a full service from visiting homes to measure and give estimates, to organising the installation and providing advice to customers that come in to store. Paul Glasswell, Managing Director, explained “Robert is a genuine carpet and flooring expert. He is superb in his rapport with customers and his performance from our Saffron Walden flooring department is really rather remarkable, he is truly masterful at making the most of every opportunity that presents itself. He is a wonderful, cheerful man and we have been so lucky to have him working for Glasswells for all these years.”

Robert will be celebrating his milestone at Glasswells with a weekend away at Donington Park’s Download Festival in June.

Paul Glasswell concluded, “At Glasswells, we pride ourselves on the knowledge, experience and exceptional customer service that our staff can offer our customers; that is what sets us apart from other retailers and makes us the number one home furnishings store in East Anglia. Our long serving staff list is really rather extraordinary and it’s very satisfying for myself and the family that so many of our colleagues have enjoyed being at Glasswells for such large parts of their working life.

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24th January 2018

New Displays - Bury St Edmunds Store Update

New Displays - Bury St Edmunds Store Update

We have had three rather exciting structures installed in Bury as part of the ongoing refurbishment project.

Each has been custom made to our own design.

Located in the centre of the showroom, the first is a curved open framework spanning over six metres and echoing the existing feature in the ceiling above.
Fabricated from lightweight aluminium and powder coated in a matt black, the shelves are a combination of laminated MDF and Perspex on which select
merchandise can be displayed.

As an added highlight, the original defunct lights above have been replaced with LED strips which, at the flick of a switch, can change colour to reflect in store
promotions or a specific theme. Together they entice our customers to move through the showroom whilst creating an attractive area for our more expensive
leather upholstery.

The second is again an open structure accessed from both sides, but this time designed to house a selection of our alternative dining chairs. It bridges two
columns en route to the Restaurant and breaks up a run of light oak furniture. Constructed from birch ply it is laminated on the face only so that the lamination
acts as a decorative feature. LED lights are inset and the scratch resistant Formica surface means that the chairs can be pulled back and forth and lifted down
without consequence.

 

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4th January 2018

Glasswells Celebrates Long Service

Glasswells Celebrates Long Service

Glasswells celebrated its annual Christmas party for long serving and retired staff last month at its Newmarket Road store in Bury St Edmunds.

 

The “gold watch club” is made up of employees from all areas of the furnishings, removals and warehousing business who have worked at Glasswells for twenty years or more and, who traditionally are awarded with a gold watch to mark their long service.

Between them, they rack up over 1,700 years of long service with the family business, and include Terry Glasswell, who retired from the company as Finance Director in 2013 after completing 50 years of service, Roger Tricker with 53 years of service, who managed the flooring installation side of the business and still works for Glasswells today and Richard Ball, the retailer’s current Buying Director, with 49 years of loyal service.

The annual get together coincided with the Glasswells’ Christmas gift and profit distribution to staff, a tradition started over seventy years ago by the father and son founders, Jerry and Leslie Glasswell. 

“At Glasswells, we pride ourselves on the knowledge, experience and exceptional customer service that our staff can offer our customers; that is what sets us apart from other retailers and makes us the number one home furnishings store in East Anglia.” Paul Glasswell, Managing Director explained. “Our long serving staff list is really rather extraordinary and it’s very satisfying for myself and the family that so many of our colleagues have enjoyed being at Glasswells for such large parts of their working life. I know that everyone looks forward to our annual Christmas party as it is a chance for them to see some old friends and enjoy retelling the many stories of yesteryear. Whilst we treasure our history and heritage, we are always looking at ways to move the business forward; the £1million massive refurbishment project at our Bury St Edmunds store has modernised and improved the shopping environment, bringing the hottest new styles and designs to homes in the region. ”

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30th December 2017

Christmas Jumper Day 2017

Christmas Jumper Day 2017

This year's Christmas Jumper Day was in aid of Save The Children, and as a company we managed to raise over £185!

Thank you to every staff member who donated, whether you took part or not, your generosity is greatly appreciated!

Save The Children helped 17.5 million children through their work in 2015.

They run world-class programmes to help save children’s lives and challenge world leaders to keep to their promises to give children a brighter future.

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20th December 2017

Name The Polar Bear Competition Winner

Name The Polar Bear Competition Winner

Congratulations to Polly Atkin, who chose the name 'Beary St Edmund' for our baby polar bear, has been chosen out of 270 entrants as our winner!

Polly, who entered the competition whilst visiting Glasswells with her in-laws, Avril and Colin Smith, has won a huge Bashful Bunny Jellycat toy and a £50 Glasswells Gift Card. 

Thank you to everyone who entered this competition in conjunction with the Bury Free Press.

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1st December 2017

Glasswells Thank Customers After Major Revamp Ahead Of Christmas Rush

Glasswells Thank Customers After Major Revamp Ahead Of Christmas Rush

Paul Glasswell, managing director of Glasswells, has thanked customers for their understanding and support through “chaotic” building work after unveiling the second phase of a million-pound revamp.

The Bury St Edmunds-based, family-owned business celebrated their 70th anniversary in East Anglia by undergoing a massive overhaul of their flagship town store in Newmarket Road.

Alongside opening a new premises in Sudbury, owner Paul admitted 2017 had been a busy year as the leading home furnishings chain looks to the future and underlines its commitment to Suffolk.

Mr Glasswell said: “We last carried out big works in Bury St Edmunds in 2003 and while it has stood the test of time, we felt last year’s anniversary was a great chance to look at the infrastructure and carry out some big changes in the store. Our first phase was to hold a big clearance sale in the summer which allowed us to clear a big part of the store. We then started on the second phase around the furniture section, and the layout of this particular area, as well as replacing all the flooring. It has been a bit chaotic at times in store but our customers have always been incredibly loyal to us and I must thank them for their support during this year.”

With the third phase of work planned for next year, when the building’s renowned atrium will undertake an overhaul, Mr Glasswell estimated the entire project would exceed £1 million.

He added: “We have been part of Bury St Edmunds since 1946 and we are very proud of our Suffolk roots. Both in terms of overall cost and the sheer scale of the work, this shows our commitment to this area. We wanted to freshen up for our 71st year and the initial reaction from customers has been very positive.”

Glasswells are looking forward to 2018 & another successful year!

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20th November 2017

Charity Quiz Night 2017

Charity Quiz Night 2017

Twenty teams, made up of around 100 members of staff from Glasswells, met in the in-store Place to Eat restaurant to battle out for the coveted title of Quiz Team Winners 2017. Now in its ninth year, the annual quiz has raised thousands of pounds for many different local and national charities.

The evening was organised by Richard Ball, Glasswells Buying Director, who explained “We all look forward to the annual quiz night. We are delighted to have raised such a huge amount of money for a very worthwhile charity and I cannot thank the staff enough for their generosity.” There were two winning teams this year, with each played winning a bottle of champagne for their efforts! 

This year the money raised went to St Nicholas Hospice, and we were very pleased to be able to donate £1050 to this very worthy cause. 

Thank you to all staff who came to the quiz, and especially to Richard, without whom none of it would have been possible. 

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