News

21st February 2019

Gary King Celebrates 40 Years at Glasswells

Gary King Celebrates 40 Years at Glasswells

We have proudly presented Gary King, Manager of our Branch in Haverhill, with an award for 40 years of loyal service.

Gary King joined our business shortly after leaving school, working in the separate carpet shop in Queens Square, Haverhill. Whilst working there as a junior Gary learned the many complexities of the carpet trade and his personal qualities of exacting accuracy and thoroughness soon promoted him to carpet department manager in 1983. Over his career at Glasswells, Gary has managed our Saffron Walden branch, as well as the store’s largest flooring department in Bury St Edmunds between 1995 and 2000.

Paul Glasswell, managing director explained, “Gary is an incredibly reliable, loyal and hardworking man. We have been very lucky to have him looking after our Haverhill branch for the past eighteen years and are very proud of the good reputation that Gary and his team have gained in the town. Gary is a model employee; he overcomes challenges with very little fuss and is a credit to the company. He has dedicated his working life to Glasswells, and for that we are grateful.”

Gary will be celebrating his milestone at Glasswells with the gift of some new fishing gear.

Paul Glasswell concluded, “At Glasswells, we pride ourselves on the knowledge, experience and exceptional customer service that our staff can offer our customers; that is what sets us apart from other retailers and makes us the number one home furnishings stores in East Anglia. Our long serving staff list is really rather extraordinary and it’s very satisfying for myself and the family that so many of our colleagues have enjoyed being at Glasswells for such large parts of their working life. ”

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11th February 2019

Feefo Trusted Service Award 2019

Feefo Trusted Service Award 2019

We at Glasswells use Feefo to collect honest reviews from our existing customers to help our prospective customers make their purchasing decisions, and also to help us tend to the needs of our customers. 

Feefo's Trusted Service Award awards businesses that use their service & meet certain criiteria. According to Feefo's website:

"For our Trusted Service 2019 award, a business must have collected at least 50 reviews between January 1st 2018 and December 31st 2018, and achieved a Feefo service rating of between 4.0 and 4.4. To achieve our coveted Gold Trusted Service 2019 award, a business must have collected at least 50 reviews between January 1st 2018 and December 31st 2018, and achieved a Feefo service rating of at least 4.5."

We are very pleased to announce that we have once again qualified for the Gold Trusted Award by showing excellence in customer service throughout 2018.

Thank you to Feefo for this award, to our staff for continuing to provide stellar service whenever possible, & most importantly to our customers for rating us positively again this year.

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4th February 2019

New Flooring Choices At Glasswells

New Flooring Choices At Glasswells

Another phase of the ongoing £1million refurbishment project at Glasswells has been completed this week, with the modernisation of our huge flooring showroom in Bury St Edmunds.

The carpet and rug displays have been given a fresh, modern look to clearly show our shoppers the different choices of materials and colours on offer. The new-look hard flooring area, showcases luxury vinyl tiles, laminate & engineered wood flooring designs from leading brands including Amtico & Karndean. The new department boasts interactive screens & extra-large samples of the products, helping our customers visualise what their new floor will look like.

Paul Glasswell, our Managing Director, explained "This ambitious refurbishment, the most comprehensive in Glasswells’ history, has all been planned with the customer in mind. We have always strived to offer our customers the latest and most stylish furnishing options and it is essential that our environment provides visitors with the very best shopping experience. We are a forward thinking Company and understand how important it is to move with the times and embrace change. Whilst we continue to work through the store and give each department a fresh, new look, our ethos of offering the widest choice, at the best value, with the highest customer service remains the same.”

The works so far have involved an extension and complete refit of the in-store Place to Eat restaurant and full redecoration of the furniture and bedroom display areas. The next phase of this huge project is due to start in the Spring, with the soft furnishing and interior design departments getting a complete style overhaul. And, whilst all this is going on, it’s business as usual in our stores!

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9th January 2019

Kitchenware Competition Winner

Kitchenware Competition Winner

Congratulations to Mrs Knight, our latest competition winner. 

Mrs Knight has bagged herself a huge bundle of kitchenware & accessories including a Judge Vista Saucepan Set, Stellar 44pc Cutlery Set, James Martin Carving Set, Judge 3 Teir Steamer, Judge Gravy Boat & Stellar Roast & Rack. The total value of the set is over £300!

Thank you to everyone who entered the competition in our stores, and be sure to keep your eye on our social media pages for information on any upcoming competitions!

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21st December 2018

Glasswells Celebrates Long Service

Glasswells Celebrates Long Service

We have recently celebrated our annual Christmas party for long serving and retired staff last Friday at our Newmarket Road store in Bury St Edmunds.

The “gold watch club” is made up of employees from all areas of the furnishings, removals and warehousing business who have worked at Glasswells for twenty years or more and, who traditionally, are awarded with a gold watch to mark their long service.

Between them, they rack up over 1,700 years of long service with the family business. Attendees included Terry Glasswell and Richard Ball, who both retired from the company after 50 years of service, and Roger Tricker who still works for the firm after 54 dedicated years.

The annual get together coincided with the Glasswells’ Christmas gift and profit distribution to staff, a tradition started over seventy years ago by the father and son founders, Jerry and Leslie Glasswell.

“At Glasswells, we pride ourselves on the knowledge, experience and exceptional customer service that our staff can offer our customers; that is what sets us apart from other retailers and makes us the number one home furnishings store in East Anglia.” Paul Glasswell, Managing Director explained. “Our long serving staff list is really rather extraordinary and it’s very satisfying for myself and the family that so many of our colleagues have enjoyed being at Glasswells for such large parts of their working life. I know that everyone looks forward to our annual Christmas party as it is a chance for them to see some old friends and enjoy retelling the many stories of yesteryear. Whilst we treasure our history and heritage, we are always looking at ways to move the business forward; the £1million massive refurbishment project at our Bury St Edmunds store has modernised and improved the shopping environment, bringing the hottest new styles and designs to homes in the region. ”

Thank you to every single member of staff for their continued hard work, we hope everyone has a great Christmas & New Year!

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12th December 2018

Train Selfie Winner

Train Selfie Winner

Congratulations to Arabelle for winning our Christmas competition.

All customers had to do to enter was take a selfie in front of our Christmas train display at our Bury St Edmunds store & upload it to Facebook, Twitter or Instagram with the hashtag #glasswells to win a £100 voucher! 

Thank you to everyone who entered!

Make sure you check our social media pages to hear about any future competitions.

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22nd October 2018

Stellar Competition WINNER

Stellar Competition WINNER

Congratulations to Lara who is the lucky winner of a Stellar Rocktanium Frypan! 

The Rocktanium range from Stellar has a non-stick QuanTanium coating to deliver a scratch resistant and durable cooking surface. The riveted handle provides a firm and safe grip, and the pan is suitable for all types of hun, including induction. It is completely dishwasher safe, and oven safe to a temperature of 210 degrees. They are so confident in the quality of the product that they offer a lifetime pan guarantee as well as a 10yr non-stick guarantee!

Thank you to everyone who entered our competition on Facebook, and be sure to like & follow us on all social media to be the first to find out about upcoming special offers & competitions!

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1st October 2018

Macmillan Coffee Morning

Macmillan Coffee Morning

Glasswells took part in the World's Biggest Coffee Morning on Friday 28th September to raise money for Macmillan Cancer Support

According to their website, the first ever Coffee Morning happened in 1990. "It was a rather small affair with a simple idea: guests would gather over coffee and donate the cost of their cuppa to Macmillan in the process. It was so effective, we did it again the next year – only this time nationally. Since then, Coffee Morning has raised over £200 million for Macmillan."

We baked two delicious Macmillan cakes & raffled them off in our restaurants for £1 an entry, and also sold Macmillan cupcakes with £0.50 of each sale going to the charity. 

We are pleased to have been able to donate a grand total of £395.50 to Macmillan, and look forward to next year's event!

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7th August 2018

Bury & West Suffolk Tennis Tournament

Bury & West Suffolk Tennis Tournament

The 91 st Bury and West Suffolk Tennis Tournament took place last week at Culford School's Tennis Centre in glorious summer sunshine, which Glasswells were once again pleased to sponsor.

Chair of the tournament Susan Glasswell said the event had been excellent, with around 171 players taking part in all categories from 8 and under through to Open events in the Grade 4 tournament. This saw a massive 370 matches take place over the week. There was still some excellent tennis played, and the quality was very competitive, but also played in a lovely spirit.

Susan continued that the weather had been kind to them during the week and everyone had been enjoying the new "Speed of Serve" competition which has just been introduced this year. A good dose of healthy rivalry ensured this was a resounding success. In the over 15 category, parents and even coaches failed to top the leader board leaving 15 year old Mason Bickers the outright winner with a service speed of 163 km/h, just 10 km/h slower than Johanna Konta's best ever.

Mason's 20 year old sister Claudia took the girl's prize, while two 11 year olds served the fastest in the Under 14 category, Ashton Boswell hitting at 147 m/j and Louwna Hendricks 117 km/h for the girls.

On Saturday Finals Day it was a triple win for Assa Sumner-Keens from Risbygate Tennis Club who won the Mens Open, Mens 18 and under as well as the Mens Open Doubles with partner Marco Mitev-Will, meanwhile at the other end of the spectrum, William Lamb won the Mini Tennis Red U8 mixed competition.

Susan added a huge thank you to all the hardworking Committee members Susie Cairns, Diane Rix, Lucy Wright, Gary King and Alastair Passey. Referees were Tom McArdle and Kevin Starkey, and Assistant Referee was Richard Smith.  Special thanks to Ashton Pepper of Culford School for organising the Mini Events.  

Glasswells were glad to be able to sponsor the event again, alongside Culford School, Ensors, Greene & Greene, Wildtracks, Towergate Insurance, Highfield Events and Top Spin Tennis.

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30th July 2018

Glasswells in Ipswich Raise Vital Funds for Suffolk Mind

Glasswells in Ipswich Raise Vital Funds for Suffolk Mind

Glasswells home furnishing store are celebrating 10 years at their Ranelagh Road location in Ipswich. Last weekend over 100 members of staff joined together to celebrate the store’s anniversary, which included a raffle in Aid of Suffolk Mind.

Ginny Idehen, Head of Business Operations at Suffolk Mind, was invited to collect the donation and thanks everyone at Glasswells for supporting them. She said “Every day one person in Suffolk takes their own life because they cannot see a future, they have no hope. We at Suffolk Mind devote our time and efforts to giving people back their hope and helping them find a future. We are engaging people to come and learn how to take care of their own mental wellbeing and how, in turn, they can help their friends, families and colleagues”. 

If you would like to become a friend of Suffolk Mind and receive more information you can email them at friends@suffolkmind.org.uk or visit their web site www.suffolkmind.org.uk.

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