Graham Vale | 50 Years of Loyal Service

Congratulations to Graham Vale, who joins a very small and very special club of 50 years!

Graham Vale started his Glasswells career as a furniture shifter, rearranging furniture around the Glasswells St Andrews Street store in 1973. In 1979 Graham helped open a new store in Sudbury, and has been selling carpet and flooring ever since. What Graham doesn’t know about carpets isn’t worth knowing - he is the go-to guy with all the answers.

When the Carpet department moved to the huge Newmarket Road showroom in 1998, Graham was appointed Deputy Manager. This relocation enabled Glasswells to display more carpet and flooring choices than ever, offering over 10,000 options for customers, from soft luxurious carpets, to durable hard flooring from the likes of Karndean and Amtico.

Throughout the years, Graham has trained up all colleagues within the department, promoting his incredible leadership skills and sharing his wealth of experience. His kind and charming nature makes Graham a loveable character who overcomes challenges with very little fuss and ensures every job is done to the highest quality.

Graham Vale

Although carpets are still popular, modern alternatives have been introduced over the last decade. Graham has noticed a much higher demand of Karndean and Amtico Luxury Vinyl Tiles, as well as laminate and real wood. Customers are looking to update their homes in different ways, with alternative flooring types throughout their home.

Previously, customers would often purchase Vinyl flooring to be fitted into their bathrooms and kitchens, with carpet throughout the rest of their home. Nowadays hard flooring is being purchased for entire homes, including kitchens and bathrooms. Our range of Herringbone flooring has been a huge hit in recent months, and Graham has discovered a much greater demand for this flooring style.

The larger array of flooring options and the advent of online research has helped customers have a better understanding and knowledge of what they are looking for. Our extensive Karndean and Amtico displays have helped customers see each flooring type, and they have the ability to take a swatch away to ensure their choice is perfect for their home.

Karndean Showroom, Glasswells Bury St Edmunds

Using the innovative, computerised estimating system Masterpiece, Graham can have a floor plan mocked up in a matter of minutes providing the efficient service he always strives to achieve, with great flexibility. It’s his knowledge, expertise and customer interactions that makes his service one of the best at Glasswells, so it is no surprise that customers often return to our Bury St Edmunds showroom requesting Graham’s help with their next flooring project.

Paul Glasswell, Managing Director, says “Graham is an incredibly kind, reliable and hardworking man. His comprehensive knowledge is an asset to Glasswells and our customers, as well as the department. He has been invaluable to our success in becoming the largest carpet retailer in Suffolk”.

To celebrate this fantastic milestone, Graham along with some colleagues attended a lovely dinner to celebrate his achievement, where he was presented with some well-deserved holiday vouchers.

Congratulations Graham, we look forward to celebrating many more years of you!

Glasswells Bury St Edmunds Carpets Experts

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19th September 2023

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