Testimonials

Adrien Roberts - Jan 2026

First visit to Glasswells Bury

"First visit to Glasswells at Bury St Edmunds to buy a couple of sofas and very impressed with the wide range available. Stuart provided excellent guidance without putting any pressure on us and we came away very pleased with what we've ordered.
And of course, where was a very good cafe as well."

Paul Claridge - Jan 2026

I needed a very comfortable mattress…

"I needed a very comfortable mattress for my spine trouble, I have painful scoleosis. I thought it would be very difficult to choose one, however with so much help from James, his knowledge of mattresses is brilliant, he was a superb help, and helped me decide.
Eventually I was so pleased I could choose a very comfortable one with his help, it was a real pleasure shopping at Glasswells, Bury St. Edmunds, Suffolk.."

Janet Gutteridge -  Jan 2026

Glasswells Store Ipswich

"We visited Glasswells store in Ipswich again today to purchase a new three-piece suite and as usual received the normal high standard of customer service from your sales advisor, Adrian Capper. He was very courteous and helpful and showed a complete knowledge of the product which he was selling. He explained what options were available to us and and gave advice when asked."

Great Customer Service

"Your people did a really efficient job this morning many thanks. Again many thanks for all your help getting the problem solved, super service in a world where it is often lacking."

David & Margaret

Jan 2026

Very Pleased!

"Thank you for the delivery/exchange of my dining chair. I've had the same crew (Colin & Jack) three times and they have always been brilliant."

Mr Robertson

Jan 2026

Excellent service

"I would like to thank Bethany for her excellent service. She gave us plenty of space to make a decision and helped us when the time was right. She was extremely helpful and had a lot of product knowledge."

Mr Head

Jan 2026

Thank you!

"Thank you for your phone call earlier today, apologies I did not have the chance to answer and speak. Emeria group did indeed arrive to install and fix the arm, and as far as I can see so far, all is great. I just wanted to thank you for your help, understanding, cooperation and organisation to get this all fixed as painless as possible.

I hope you have a great 2026 and I look forward to purchasing from glasswells again knowing I'm in safe hands."

Mr Platt

Jan 2026

Lovely Atmosphere

"Great food, lovely atmosphere, and a brilliant experience in the whole store."

Miss Thompson

Jan 2026

Excellent Job

"Just a quick email to say that Neil has completed the fitting now of all our window dressings. He has done an excellent job and we are delighted. Please pass our thanks to Abbie also, as the entire ordering process has been highly efficient, and enjoyable, and the house looks like a home at last. Our grateful thanks to all."

Mr & Mrs Curry

Dec 2025

Exemplary Kindness & Patience

"We have recently purchased a suite at your company in Bury St Edmunds. We would like to commend Alistair to you. Alistair is a recent employee in the Bury St Edmunds store. The way he treated us from start to finish, with exemplary kindness and patience is a credit to your organisation. His professionalism and knowledge were outstanding and he made the whole process extremely pleasant. Many thanks to Alistair – he is a huge asset to your company"

Mr & Mrs Thomas

Dec 2025

Delighted

"I am delighted with the curtains. Please pass my thanks on to the maker (Carol) if you are able to do so. It is difficult to take a good picture as our hall has a complicated layout"

Mrs King

Dec 2025

A Big Thank You

"Just an email to say a big thank you for my new Beyton divan base and headboard. Tom (saleperson) did well with the measuring, I'm really pleased with my purchase. The guys who delivered it to me were quick and rang to notify me they were on their way"

Mr Curtis

Dec 2025

Polite & Well Mannered

"Just to let you know delivery crew (Lee & Tom) was good, polite and well mannered, as I would expect. Happy Christmas to you and all the staff I know."

Mr Raison

Dec 2025

Tremendous

"I collected our curtains yesterday and at last they are hung. They look tremendous, thank you (Rebecca) for getting them to us in time for our guests at Christmas"

Mrs Cutting

Dec 2025

A Great Job

"Hi Leon my apologies for not contacting you earlier but just to say, your (flooring) fitters did a great job in our new bungalow and we would like to thank you for all your service and sorting things out for us!"

Mr Flynn

Dec 2025