Collect in Store

How It Works

Choose your store

If you select this option, you can collect your items from the next day after 12pm.

We’ll email you

We’ll send you an email confirmation of your order. Please keep this and bring it with you when you pick up your items.

Collect from store

Come into store to collect your order, bringing your order confirmation and ID. We will keep your order in store for 7 calendar days. If the order is not collected within the 7 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment card.

What do I need to bring?

Please supply your order (or order number), together with a suitable form of ID (e.g. driving licence, passport or pass card). For security reasons if you are unable to collect the parcel, the person collecting will need to supply a copy of the order & provide identification.

Where do I go?

When you get to your chosen store, please make your way to a pay point. If unsure, please head to reception and they will direct you.

*Unfortunately this service is not available for items of furniture.