DELIVERY INFORMATION

Homewares

The majority of our homewares and small furniture items can be delivered by DPD. Standard size parcels weighing less than 25kg cost £3.49 for delivery to most mainland UK destinations (excluding northern Scotland and Northern Ireland). Additional parcels cost £3.85 each.

Items weighing over 25kg cost £9.95. Some larger items cannot be delivered by DPD and will be covered by the ‘Furniture & Larger Items’ charge below.

The postcode areas listed in the ‘Outlying Postcodes’ section below are classed as outside of our normal delivery area. Delivery to these areas will cost an additional £10.00.

Furniture & larger items

Delivery of furniture and larger items is £30. We deliver to most mainland UK destinations (excluding northern Scotland and Northern Ireland). Items will be put into your room of choice. Removal of packaging and assembly work is not included in this price, please contact the Web Team for a quote.

The postcode areas listed in the ‘Outlying Postcodes’ section below are classed as outside of our normal delivery area (northern Scotland). Delivery to these areas is available, but will cost £160.00

Excluded Delivery Locations

Offshore and non-UK destinations are not part of our standard delivery program (this includes Northern Ireland, Shetland Islands, Outer Hebrides, Isle of Man, Isle of Wight, Jersey and Guernsey). Please contact us directly for a competitive shipping quote based on your location and the size of your order.

Failed Deliveries of Larger items & Furniture


Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, appliances or other large goods to ensure successful delivery. Please discuss any access issues with us; any undisclosed access problems may result in goods being returned to our warehouse if they cannot be installed into your home within the allocated time slot.

Please ensure that you are available to take delivery on the arranged day. If you miss your allocated delivery slot goods will be returned to our warehouse and a redelivery will need to be arranged.

Please give at least 48 hours’ notice if you wish to cancel or rearrange your delivery.

You will be liable for any associated costs that we incur for the failed delivery. Depending on your location and the size of the order, this could be considerably more than the initial delivery charge that you may have paid (minimum £50, increasing with location and size of order). This must be paid before redelivery will be made or, for cancelled orders, will be deducted from any refund due.

Availability

For items in stock our standard delivery time is 2-5 working days for small items. For larger items and furniture please refer to the individual availability message on the individual products. All dates are approximate.

Missing, incomplete or damaged orders

If you’ve more than one item on your order products may be sent out separately and could arrive at different times.

If your order hasn’t arrived, or arrives incomplete, or the goods are damaged, please contact the webstore.

How to change or cancel an order

If you wish to change or cancel an order please contact the Web Team. Please have the order number and date the order was placed to hand. If your products have already been delivered, then you will need to follow our Returns Procedure above.