The Furniture Ombudsman

Glasswells’ commitment to customer confidence

The Furniture Ombudsman is an independent organisation within the furniture industry and membership is voluntary. As a responsible retailer, Glasswells is committed to providing products of the highest quality as well as giving outstanding customer service.

We do understand that despite all the best intentions, sometimes things do go wrong. When such an issue occurs we will do our utmost to ensure that our customers are fully satisfied with our response and that the matter is dealt with in a timely manner.

To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Glasswells is a full member of The Furniture Ombudsman & Dispute Resolution Ombudsman. They are independent, not-for-profit organisations which raise standards and are approved by the government to provide alternate dispute resolution services. We follow their Code Of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and Dispute Resolution Ombudsman, and how to use their service, visit / or telephone 0333 241 3209.

What can I do if I am not happy?

If you are unhappy with your purchase, please email [email protected] and we will do our best to resolve your issues.

If you are unsatisfied with our response to a complaint, you may be able to refer it to the Resolution Dispute Ombudsman, who will provide an independent dispute resolution service.

To find out more about The Furniture Ombudsman and how to use their service, visit: or telephone 0333 241 3209.

The Furniture Ombudsman

3-4 Viewpoint Office Village
Babbage Road