VAT Relief Information

To be eligible for VAT relief the government says you have to fit the following criteria:

Charities – simply provide your charity number.

A person is ‘chronically sick or disabled’ if he/she is a person:

1. With a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities; with a condition which the medical profession treats as a chronic sickness, such as diabetes; or
2. Who is terminally ill.
3. Full information about VAT relief can be found on the HMRC website by clicking here.

Important note: It does NOT include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

In order to claim your VAT refund we will ask you to complete a simple form. Which you can download here.

In order to receive  VAT relief on an eligible purchase, the government requires a simple declaration to be made as to the nature of your disability at the time of ordering. No proof of your disability need be shown to any party at any time.

Its very easy to claim VAT relief, all we need to know is the name, address and disability of the person the item is for, and what their chronic sickness or disability is. We don’t need a doctor’s letter or any reference numbers.

All information submitted is included in our privacy policy and we keep it completely confidential.

VAT relief only applies to certain items; these are items which have been designed to be used by someone who is chronically sick or disabled. Examples of such products are lift and tilt riser chairs, adjustable beds and specific mattresses. If an item has a ‘VAT Relief available’ notice on our site, and you are eligible (as above) then you are entitled to buy these products and claim a VAT refund.

Just add the qualifying items to your basket, these can be identified if they qualify for Vat Relief by having ‘VAT Relief Available’ displayed, just add to your basket, and check out. When we have received your declaration form we will arrange for the VAT to be refunded to you.

Just print off the VAT relief declaration form here. Fill out the form and send it to:

Glasswells Ltd,
Accounts Dept,
Newmarket Road,
Bury St Edmunds,
Suffolk.
IP33 3TU

As soon as we have received your declaration form we will arrange the VAT to be refunded to you.

Please contact the government website for further details https://www.gov.uk/financial-help-disabled/vat-relief.

If you have any further questions about your order please contact Glasswells on 01284 752804 or alternatively, you can speak to one of our team members on live chat.